Refund policy

Brand My Cap (BMC) makes most orders to your specification, so the rules for returns, refunds and cancellations depend on whether your products have been branded.

Unbranded products

Products that have not been branded in any way can be returned within 7 days of receiving them, provided they are unused, unwashed and in their original condition and packaging. Email info@brandmycap.co.za with your order number before sending anything back, and we will confirm the return address.

Once we have received and checked the returned items, we refund the value of the products to your original payment method.

Branded and customised products

Any product that has been branded, customised or made to your approved specifications cannot be returned or refunded, unless it is defective, damaged, or significantly different from the specifications you approved (for example the approved digital proof or sample).

Defective, damaged or incorrect goods

  • Let us know within 5 days of receiving your order. Email info@brandmycap.co.za with your order number, a short description of the problem and clear photos.
  • Any goods being returned must be sent back within 7 days of receiving them.
  • Once we have confirmed the fault, we will repair, replace or refund the affected items.

Cancellations

  • You can cancel an order at no charge before production begins. Production starts with the first step of the process, which includes preparing digital layouts and proofs, sampling and bulk production.
  • If we have already prepared artwork, digital layouts or samples for your order, those costs are still payable, even if the order is cancelled.
  • Once production of branded products has started, the order cannot be cancelled.
  • Changes requested after production has started may be possible, but can carry additional charges. We will confirm any extra cost with you before going ahead.

Shipping costs

You are responsible for all shipping costs, both for delivering your order and for any returns. Shipping costs are not refundable.

Contact us

Questions about a return, refund or cancellation? Email info@brandmycap.co.za and include your order number.